FAQ
What is necessary to place an order for silk-screening?
To place an order for CONTRACT silk-screening we need your purchase order, shipping request form and art all sent to us via our contact us form. We do understand that many times you have your own purchase order forms, PLEASE make sure all the same information is listed in detail. Your order will be put on hold until all appropriate information is received.
What is the minimum order for silk-screening?
Our minimum order is 1 piece for up to a 4-color imprint. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 24 pc minimum. Anything more then 4 colors will need a 72-piece minimum.
What is your turn around time?
Our turn around time for a silk-screening order is 14-16 business days from the final art approval. This is a very firm time frame as we schedule our presses over a week in advance.
What about RUSH jobs?
Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to additional cost to your total. We do ask that you call ahead first to make sure we are able to handle your rush job.
What Format Can we send artwork in?
For embroidered designs we can accept artwork in the following formats, jpg, tif, eps, Adobe Photoshop, Adobe Illustrator.
For Screen Printed designs we can accept artwork in the following formats: EPS, Adobe Photoshop, Adobe Illustrator, Tiff, jpeg or bmp file or any other vector format.
What is the proof/ approval process?
On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 2-4 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.
Can we order plain clothing without any embroidery or printing?
Yes. You can order plain clothing.
Can we have multiple logo’s on our clothing?
Yes, often Polo shirts are embroidered on the left breast but printed on the back as it is much more cost effective to print a large logo than it is to have it embroidered.
Does the cost my products include my design?
We will advise you all costs to you, when you make an enquiry via our web site.
How do you need artwork sent?
You may send us the designs in any format provided that the images are clear and in good condition to process with digitization. Clear artwork will allow the digitizing artist to give a precise interpretation to the design. You may send art as vector image or as bitmap image. For bitmap images, 600 dpi resolutions would be enough to achieve good result.
JPEG: The joint Photographic Experts Group developed the Jpeg file. This format was created for a standard for color and grayscale images; it only works on continuous tone images. The big advantage of this file is the compression that the file allows. It uses a lossy compression scheme that will throw out data to compress the file as much as 10:1.
One important characteristic that affects these files is the compression scheme used to compress the file. Compression schemes fall into two categories: lossless and lossy. Lossless compression allows the file to be compressed without losing any data. Lossy compression works by removing some of the data so quality can suffer.
Encapsulated Postscript (EPS): Is actually Postscript file with a preview. It is used for storing both object oriented artwork and bitmapped artwork. If an object-oriented image is saved in the EPS format, it will retain its resolution-independent printing quality, and in most cases cannot be ungrouped, refilled or re-colored. It can be resized, distorted, or cropped.
Adobe Portable Document Format (PDF): It is an excellent file format for file exchange due to its portability and cross platform characteristics. It preserves the exact look and content of the originals complete with fonts and graphics and can be printed and distributed by email, share or store it on the web.
To avoid delays and possible errors please convert all text to curves before sending files to us. If you have problem using these functions, just export the files to be used as EPS format and send it to us. This will solve your problem of using these functions.
Poly bagging?
Many times your clothing may come in poly bags, if it is t-shirts we do not charge for un-bagging, if embroidery, we will un-bag but not re-bag without a charge. Please indicate on your PO if your order needs to be poly bagged. Currently we charge £0.20 per item for poly bagging.
How do I know how many stitches are in my design?
You can either have it professionally estimated by someone you have used before or you can send your image along with information about your order (amount of pieces you plan on doing, time you need it by, etc) subject RFQ (Request for Quote); you will receive a response within 8 hours of your submission either with the stitch count, or advising you that more time is needed in order to have our digitizer 'trace' it for accuracy in stitch count.
What is your turn around time for Embroidery?
On a normal order, your expected processing time is between 14 and 16 business days. Larger orders, multiple locations and individual personalisation’s will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 50% rush fee addition to your invoice.
Are there any other costs involved?
The only other costs are VAT & a delivery cost.
How can I get an estimated shipping cost for my order?
We have FREE delivery on orders over 500pcs. Any article you purchase over 500pcs we will include FREE delivery in all costing.
Unfortunately, we cannot issue price quotes for shipments due to differences in methods, box quantity, sizes, and weights, etc. You can use the UPS website and their “Calculate Time and Cost” option at http://wwwapps.ups.com/calTimeCost?loc=en_US
FedEx also has this option at http://www.fedex.com/ratefinder/home?cc=US&language=en&link=1&lid=//Ship//Pack+Rates+Corp
We are only able to give exact costs for shipping when we are actually processing the shipment. All shipments are usually processed the same day it is printed and tracking information is sent to email address provided, once courier picks up from our facility. Usually around 5pm.
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